Unified Communications

Outlook addin are a common source source headaches for IT Support. In my world, I get asked the same questions over and over again. Sometimes differently but in the end it is the same question. Lync Online Meeting Addin and Zantaz EAS addin generates so may calls for our team. Microsoft has tried to address the addin issues in all the editions of Microsoft Office. However troubleshooting why an addin does not load remains something of black magic. May be later this will be demystified. For now the steps below may help. After all in most cases the latest versions of outlook disables any addin that misbehaves in a way that threatens the outlook user experience.

What is Unified Communications

According to Wikipedia, Unified Communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

On this website, our focus is to provide you with information to get you started, to keep you moving forward as this communications mediums progress. Microsoft, A UC vendor provides closely knitted solution.

Today my Lync mobility was broken. I simply could not connect to Lync on my mobile device. I was baffled because some users could connect.  A closer look revealed that users that were connected were most on a different Lync Pool. I enabled logging on my device and tried again and the I send myself the diagnostic logs from Android Device. Below is the clue to the problem preventing me from using Lync Mobile

Recently I went through the trouble of trying to determine why my Lync 2010 client was showing an Exchange Integration error. I knew EWS was working correctly. None of the configuration had been changed, yet somehow something had changed.  I went through most of the available solutions such as these

http://www.confusedamused.com/notebook/lync-claims-ews-not-deployed/

http://sparesomeexchange.com/how-lync-2010-obtains-exchange-web-services-ews-url-via-autodiscover-in-exchange-2010/


I noticed recently that when opening my Outlook Web App, it defaulted to the Light theme. I had read previously that Light Version is used if you set your Outlook Web App for low vision. Toggling the settings and clearing the cached content was supposed to fix it. To my surprise this solution no longer worked. In fact it was only applicable to users who had selected the option at one time or another. Below is the light theme which is dull

 

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